1014498 - MANAGEMENT DEI SERVIZI PUBBLICI

1. Knowledge and understanding

The student acquires advanced knowledge and understanding of the main business and management topics, methods and tools concerning managing public utilities and public service industries in the field of Oil & Gas, Water, Electricity, Waste and Environment, Public Transportation. Along the course, liberalization politics regarding the main public service industries will be examined by operating a comparison in terms of efficiency between Italy and its main rivals at European level, along with a structured comparison among public and private management.

2. Applying knowledge and understanding

The constant examination of case studies for each single industry typology will allow students to develop understanding of the difference between theory and practice, through the acquisition of key skills to evaluate public and private businesses, understanding corporate governance, evaluate company’s strategies, analyze financial issues and understanding the total quality approach.

3. Making judgements

The student acquires the capacity to apply the strategic approach of the decison making process, gaining judgement skills on entrepreneurial process, business environment, organization and key business models, especially with regard to norms and laws limiting their choices and new managerial needs. In order to favor the elaboration of autonomous judgements, students will be often invited to express personal opinions, and it will be required to analyze specific projects in order to help their overall evaluation.

4. Communication skills

The student will always be able to clearly communicate his/her thoughts proving to having correctly understood the work done together with the teacher. The verification of communication abilities, in abstract or analytic form, will rely on the oral examination (final exam), but also along the all course wherein students wil be required to do continuos interventions about the subjects debated in class.

5. Learning skills

The student acquires a high learning capacity able to make him/her autonomous in managing his/her professional development with regard to the acquisition of the key skills and competencies to enter into the business and job environment and work world.

• Frontal lections
• Applications
• Seminars
• Case studies
• Project work

Should teaching be carried out in mixed mode or remotely, it may be necessary to introduce changes with respect to previous statements, in line with the programme planned and outlined in the syllabus

Learning assessment may also be carried out on line, should the conditions require it.

The course is organized into two parts: the first part is dedicated to management and organization and the second part is specifically dedicted to the management of public services firms.

PART I: Management introduction; Organization and Management; Motivation; Team Building; Communications skills and Quality in Public Services business;  Continuous improvement in the public services; Conflict management; Leadership and Power; Organizational Structures in Public Utilities; Human resources management in Public Utilities.

PART II: Public Services and Sectors: Gas, Water, Electricity, Waste and Environment, Public Transportation. Business Models in Public Services. Corporate Governance. Competitive Strategies for the Public Utilities. Quality approach in Public Services. Financing for the Public Utilities.

• Handouts and lectures’ material available online on STUDIUM
• Gilardoni A. (2015), Public Utilities e Infrastrutture, AGICI: Milano