The organizational context of personal care services. Organizations. The organizational culture. Service organizations to people. The social services and organizations: public institutions and third sector. The social service and professional services. qualitative improvement, valuation processes and work in social service styles. The social worker's role and functions in the institutional organizational realities.
Social work; the operator's role; the work process; the division of labor; the uncertainties of management; coordination; the network of services; the organizational matrix; the evaluation.
The network of services to the people; the integrated system of interventions and social services; the network of services for: elderly, disabled, children, adolescents and families, combating poverty and social exclusion, high integration services.
Gui L. – Organizzazione e servizio sociale – Carocci editore 2009 (cap. 1-10 )
Toniolo Piva P. – I servizi alla persona - Carocci editore (cap. 1 - 9 )
Franzoni F., Anconelli M. – La rete dei servizi alla persona – Carocci editore (cap. 1 - 9 )