Theoretical basis and operative models. The helping relationship depending on models: problem-solving; psycho-social; psycho-social; existential; socio-behavioral; unified, integrated. The model focused on the task and its applications.
The dimensions of social intervention. Teamwork in social service: group and group dynamics, teamwork and work team experiences. Community reading profiles and community intervention models. The mediation in the conflict management. The intervention planning in the task management.
The characteristics of the method: unity, processuality, planning. The methodological phases of the helping process. The contact phase in the helping process: front-office and social secretariat. Professional relationship and dynamics of the communication process. Techniques and tools of the helping process: interview, home visit, meeting, documentation. The network intervention in the process of helping the person.
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