The organizational context of personal care services . Organizations . The organizational culture . Service organizations to people . The social services and organizations : public institutions and third sector . The social service and professional services. qualitative improvement , valuation processes and work in social service styles . The social worker's role and functions in the institutional organizational realities .
Social work ; the operator's role ; the work process ; the division of labor ; the uncertainties of management; coordination ; the network of services ; the organizational matrix ; the evaluation.
The network of services to the people ; the integrated system of interventions and social services ; the network of services for : elderly , disabled , children, adolescents and families , combating poverty and social exclusion , high integration services .
Gui L. – Organizzazione e servizio sociale – Carocci editore 2009 (cap. 1-10 )
Toniolo Piva P. – I servizi alla persona - Carocci editore (cap. 1 - 9 )
Franzoni F., Anconelli M. – La rete dei servizi alla persona – Carocci editore (cap. 1 - 9 )